FiberKit
Support
Questions, problems or ideas? Email andagilabs@gmail.com. We read every message.
Common questions
How do I restore FiberKit Pro on a new iPhone?
Sign in with the same Apple Account, open FiberKit, go to Settings › Premium and tap Restore purchases.
How do I cancel my subscription?
In FiberKit, go to Settings › Premium › Manage subscription. Or open the Settings app, tap your name, then Subscriptions › FiberKit. Cancel at least a day before it renews.
How do I get a refund?
Apple handles all payments, so refunds are requested from Apple at reportaproblem.apple.com.
How does iCloud sync work?
With Settings › iCloud sync on, your log, profile and meal photos are kept in your private iCloud and appear on your other devices signed in to the same Apple Account. Only you can see them.
How do I export my data?
Settings › Export history (CSV) makes a spreadsheet with every day’s totals, soluble and insoluble fiber, check-ins and foods. Export is part of FiberKit Pro.
How do I delete my data?
Settings › Reset all data deletes everything on your iPhone, and the iCloud copy too while iCloud sync is on. You can also delete FiberKit’s data from iCloud storage in the Settings app.
How is my daily goal set?
From your age, sex, height and weight, the same way as our fiber calculator. You can change it any time in Settings.
Where does the food data come from?
Mostly from USDA FoodData Central and other national food composition tables. Packaged foods come from Open Food Facts and fatsecret.
Before you email
It helps to include your iPhone model, your iOS version and FiberKit’s version, which is in Settings › About.